Lots of employees, but lousy service. It really wasn't all that busy compared to stores I've visited in my area. The man who took our order was flat and unhelpful. I am not a huge coffee drinker, so I had questions. I had to wait much longer than my son did for my drink, no fewer than four drinks were handed out to people who ordered after us between his getting his and me getting mine. The surly person who delivered my scone and his sandwich threw them down on the counter without saying anything. The counter was so wet, it splashed. Fortunately, I grabbed the bags up quickly enough the water didn't go through the the paper.
(2)
Vanessa Michelle B.
New location for old Towne center local that faced Whole foods. Smaller inside but it has same amount of outside tables and they've added a drive thru. Menu seems to be the same and there is a bar counter with 4 stools inside so you can sit and watch all the goings on behind the counter. Gone are the comfy chair seats as now all seats are of the hard wood variety inside. The coffee is still hot and delicious and at least for now inside lines are short on Saturday mornings. I sat at the counter and was questioned by another counter patron as to why I was taking pictures. I told him it was for a yelp review and he asked me to tell people that like to sit and visit with a cuppa to bring a seat cushion if they planned to sit very long. I thanked him for the chuckle and he added, but at least the coffee is still the same. I think that might be an excellent plan for all of us a little long in the tooth and plan to keep one in my car. I can think of many other "hard seats only" places it might come in handy. Will hard seats keep me away? As Arnold would say, "I'll be back".
(4)
Mary B.
Quick review while I'm in the drive thru. If you're in a rush, the drive thru seems a little slower than other Starbucks I've been to, but it's midday and probably less staff. I got my drink and receipt and it's yummy so everything is happy and wonderful in the world again.
(4)
Sonia S.
I always enjoyed studying and working at the Starbucks near Whole Foods, and I didn't mind that they moved a few blocks down to get a drive through. I visited recently and was really disappointed with the interior. I was hoping that there would be more seating and outlets (or at least the same level as the previous location). Unfortunately, the under-table outlets no longer exist and I saw about 3 total outlets that were within range of seating. One of the outlets was only in range of armchairs, which were not comfortable to work in. The service was extremely slow as well- I waited over 20 minutes for a non-fancy coffee. Finally, the air conditioning was turned up so much that people were leaving to get jackets and sweaters. I was so cold that my nose was running for a good 3 hours while I worked... I don't think I'll be back to this location.
(1)
madeleine b.
Bad location and when the INCREDIBLY SLOW drive thru puts sweetener in your drink that you didn't order there is virtually no way to make it right short of sitting in line again. And don't think about parking to go inside. Will choose other local options sorry.
(1)
Mike T.
Go through the drive way and plan to wait a few decades. They handed me an advertisement instead of a receipt when I paid. I will not return.
(2)
Jennifer L.
Worst location in Baton Rouge. Extremely inefficient with very slow service when few customers in line. Poor product delivery with coffee cups not completely filled. Rarely receive a receipt. For the first three weeks, employees stated their "machine did not work." Would battle the traffic on College to go to that busier location for faster, better service. Management clearly needs to be replaced here.
(1)
Arlene R.
This locations customer service is the worst I have ever seen. There was zero people in front of me in an empty line, there were three -3- workers right in front of the registers and they all looked at each other scared as to whom was going to have to work and give me service. I do not bite! Then finally one of them decided to help me because the other two just looked away. She helped me order my drink and that was it, no do you want anything else or have a nice evening. Bland people. I stayed there like many others on my computer for about an hour or so, and I did not Even hear 1 welcome to Starbucks or Have a good night from any employee! Wow no customer what so every. The drink was just as bad, no flavor at all. I got a caramel crap. Did not even have flavor of caramel or even coffee. All it was, was foam and whip cream. Will not be going back for any drinks, maybe just for the WiFi. Gotta find another Starbucks or some where else to sit and have coffee and WiFi. Customer service a big Zero here! Flavor in drink a big Zero here too! I am not recommending this Starbucks at all. Find another place to go.
El C.
Lots of employees, but lousy service. It really wasn't all that busy compared to stores I've visited in my area. The man who took our order was flat and unhelpful. I am not a huge coffee drinker, so I had questions. I had to wait much longer than my son did for my drink, no fewer than four drinks were handed out to people who ordered after us between his getting his and me getting mine. The surly person who delivered my scone and his sandwich threw them down on the counter without saying anything. The counter was so wet, it splashed. Fortunately, I grabbed the bags up quickly enough the water didn't go through the the paper.
(2)Vanessa Michelle B.
New location for old Towne center local that faced Whole foods. Smaller inside but it has same amount of outside tables and they've added a drive thru. Menu seems to be the same and there is a bar counter with 4 stools inside so you can sit and watch all the goings on behind the counter. Gone are the comfy chair seats as now all seats are of the hard wood variety inside. The coffee is still hot and delicious and at least for now inside lines are short on Saturday mornings. I sat at the counter and was questioned by another counter patron as to why I was taking pictures. I told him it was for a yelp review and he asked me to tell people that like to sit and visit with a cuppa to bring a seat cushion if they planned to sit very long. I thanked him for the chuckle and he added, but at least the coffee is still the same. I think that might be an excellent plan for all of us a little long in the tooth and plan to keep one in my car. I can think of many other "hard seats only" places it might come in handy. Will hard seats keep me away? As Arnold would say, "I'll be back".
(4)Mary B.
Quick review while I'm in the drive thru. If you're in a rush, the drive thru seems a little slower than other Starbucks I've been to, but it's midday and probably less staff. I got my drink and receipt and it's yummy so everything is happy and wonderful in the world again.
(4)Sonia S.
I always enjoyed studying and working at the Starbucks near Whole Foods, and I didn't mind that they moved a few blocks down to get a drive through. I visited recently and was really disappointed with the interior. I was hoping that there would be more seating and outlets (or at least the same level as the previous location). Unfortunately, the under-table outlets no longer exist and I saw about 3 total outlets that were within range of seating. One of the outlets was only in range of armchairs, which were not comfortable to work in. The service was extremely slow as well- I waited over 20 minutes for a non-fancy coffee. Finally, the air conditioning was turned up so much that people were leaving to get jackets and sweaters. I was so cold that my nose was running for a good 3 hours while I worked... I don't think I'll be back to this location.
(1)madeleine b.
Bad location and when the INCREDIBLY SLOW drive thru puts sweetener in your drink that you didn't order there is virtually no way to make it right short of sitting in line again. And don't think about parking to go inside. Will choose other local options sorry.
(1)Mike T.
Go through the drive way and plan to wait a few decades. They handed me an advertisement instead of a receipt when I paid. I will not return.
(2)Jennifer L.
Worst location in Baton Rouge. Extremely inefficient with very slow service when few customers in line. Poor product delivery with coffee cups not completely filled. Rarely receive a receipt. For the first three weeks, employees stated their "machine did not work." Would battle the traffic on College to go to that busier location for faster, better service. Management clearly needs to be replaced here.
(1)Arlene R.
This locations customer service is the worst I have ever seen. There was zero people in front of me in an empty line, there were three -3- workers right in front of the registers and they all looked at each other scared as to whom was going to have to work and give me service. I do not bite! Then finally one of them decided to help me because the other two just looked away. She helped me order my drink and that was it, no do you want anything else or have a nice evening. Bland people. I stayed there like many others on my computer for about an hour or so, and I did not Even hear 1 welcome to Starbucks or Have a good night from any employee! Wow no customer what so every. The drink was just as bad, no flavor at all. I got a caramel crap. Did not even have flavor of caramel or even coffee. All it was, was foam and whip cream. Will not be going back for any drinks, maybe just for the WiFi. Gotta find another Starbucks or some where else to sit and have coffee and WiFi. Customer service a big Zero here! Flavor in drink a big Zero here too! I am not recommending this Starbucks at all. Find another place to go.
(1)